Return & Refund Policy
Return Policy For Premium Membership & Standard Deliveries
We care for our customers & ensure complete satisfaction for all Maxgar.net products & services. If the buyer is not happy with the product for any reason, buyer can return the unused bottles for a full refund of the purchase price minus shipping and handling.
To obtain your refund in the United States / Canada, call us at 732-359-0565 Mon-Sat: 9.30am – 5pm Eastern Time (US),
You will be given a Product Return Code (PRC). To receive refund, the return product must be received at our shipping facility within 30 days of purchase. Be sure to clearly write the Product Return Code (PRC) on the outside of the box. Our warehouse / shipping department is NOT allowed to accept any packages without PRC. You need to pay for return shipping & handling. Return address will be provided over phone by our customer care team.
We will not accept or issue a refund for packages marked “return to sender” or refused that do not include a valid PRC. If you return a package, we advise you to obtain proof of shipment. Upon receipt of your returned product with a valid PRC, a refund will be issued to your credit card. After the shipping department receives your return, it generally takes 5-10 business days or less to process your refund. Once a return is processed, it may take up to one billing cycle for this refund to reflect on your credit card and depends on your credit card company or financial institution.
Reship Policy :
Product will be Reshipped one time only under below circumstances & if needed after internal investigation . Once product is reshipped, we will not process refund for that specific order.
- If you receive item different from the ordered Item.
- If you did not receive the item.
- If item is defective.
- If item has expired.
- If Item was damaged during shipping.
Exception to Reship / Refund / Return Policy
- If item was consumed completely or partially.
- If it is trial pack.
- Goods returned in unsatisfactory and not re-saleable condition may be returned to you at your expense.
- If you choose to cancel order after it has been shipped, refund will not be processed.
- In case the package is lost or misplaced, if shipped to PO Box address, we will not refund or reship the package.